TrueNorth Solutions Group can help scale your business by:
Identifying and onboarding the right telephony provider to give the company the capability to perform outbound customer dialing and effectively route and provide solutions for inbound customer calls, including the use of an IVR solution.
Ensure that the telephony platform has appropriate controls built in to monitor for federal and state level compliance regulations.
Developing a holistic customer engagement strategy that integrates multiple different channels of communication to maximize contact rates and successful customer outcomes.
Developing a new, or optimizing an existing, customer self-service platform that creates a frictionless avenue for customers to fulfil on a variety of capabilities at a time that is convenient for them.
Creating compelling and compliant customer-facing content (Texts, Scripts, Email language, etc.) that will encourage engagement and successful customer outcomes.
